The Cookie Lady
FAQ
Frequently Asked Questions (FAQ)
The Cookie Lady prepares healthful and nutritious sugar-free and low cholesterol desserts. We want to ensure your dessert is as healthful as it is delicious. Please take a moment to review our list of frequently asked questions. If you have any additional questions, please email customerservice@thecookielady.biz.
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How do I contact you? You can always email us at customerservice@thecookielady.biz. You can call us with your questions from 8-5pm PST M-F at 916-317-5113.
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What makes your desserts diabetic-friendly? We bake our desserts with a sugar-free, fruit-based sweetener.
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What makes your desserts low cholesterol or appropriate for a person with heart disease? We bake our desserts using a vegetable based spread enhanced with Omega-3 fatty acids. It does not contain cholesterol or trans fats. We do not use any products containing hydrogenated oils. Our low cholesterol desserts are made with egg whites.
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How do I order your products? You can purchase our desserts on this web site, thecookielady.biz via PayPal.
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I just ordered a dessert. How soon will it arrive? We bake to order, so our desserts are always fresh. Once we receive your order, we bake your dessert. Within 72 hours from receipt, we ship your order.
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Where do you ship your desserts? We currently ship our desserts to the 48 contiguous United States. Please refer to our services page to determine the cost of shipping for your item.
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Are you going to bake products for people with Celiac Disease? We would love to! We're "incubating" a few recipes and making sure we get them just right.
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Do you bake sugar-free and low cholesterol wedding cakes? We will begin providing this service in the fall of 2008 for Sacramento clients.
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I live in Sacramento. Can you prepare desserts for my baby shower, bridal shower or party? We would love to! Call us at 916-317-5113 Monday thru Friday between 8 and 5 pm PST to set up an appointment.
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Do your desserts contain nuts? Yes. Our products may come into contact with nuts, soy, and dairy products. People with these allergies should avoid them.
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How do your desserts taste? Delicious! We host dessert tasting parties before we launch a new product. Our tasters offer specific feedback on our desserts and they make sure we get it right before we sell them to you . We take pride in providing high quality desserts.
"Just the right about of flavor and sweetness." Sacramento taster
Contact us
Still have questions? Please contact us anytime! We look forward to hearing from you.
customerservice@thecookielady.biz
Call 916-317-5113 Monday-Friday, 8am-5pm PST
